Advice Service

Our advice workers support our clients with a range of issues including:

  • Income Maximisation
  • Benefit claims, reconsiderations, appeals and overpayments
  • Housing issues
  • Rent and Council Tax arrears
  • Utility company issues

Offering appointments in person and by telephone, our doors are open to discuss issues that affect the well-being of our clients.

We have strong relationships with partner organisations, and where appropriate we signpost our clients to them to get assistance with their specific needs.

What our clients say

‘I’m so grateful for the support I got from my advice worker. I couldn’t have got through everything without her by my side. She has helped me through a really difficult time in my life, and I cannot thank her enough for everything she did for me.’

Q&A

Will I be able to see someone straight away?

You will need to make an appointment to see our advice worker. There is a high demand for our services, and we do not currently have the resources to be able to offer a drop-in service.

Appointments are available from 10.00am til 1pm Monday to Thursday, and 10am and 11am on a Friday.

How long will my appointment last?

This depends on the complexity of each case. Appointments relating to disability benefit claims will always be 1.5 to 2 hours long due to the amount of information which is required.

Follow up sessions can be arranged if necessary.

Do I need to register with you?

You will be given a registration form to fill in when you make an appointment. We will ask what topic you would like to discuss but do not need to know the details of your situation. 

Are there any issues you cannot help me with?

We are not able to offer advice on subjects such as immigration, employment, finance or debt. We can refer you to organisations who will be able to help you. If you’re not sure whether we cover the topic you need help with, you can speak to our reception team who will let you know. 

What time of day will I be able to speak to someone?

Our advice workers offer appointments most mornings, Monday to Friday, and on some evenings depending on the availability of our volunteers. 

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